Refunds of products: because it is a downloaded item, once you’ve downloaded the item, it’s tough to give a cash refund. Our preferrence is:
On defective downloads, to replace the item.
If you don’t like the product or thought it would offer you something different that you received, we will happily credit your account in the shoppe. You can also talk to us about products via the contact form and we are more than happy help you find a product that suits your needs.
For many reasons giving a cash refund is our last choice. Including that it is already downloaded on your device or computer. If this is the only best solution, we will do this and ask that you delete the download and destroy any copies. Keep in mind credit card refunds can take 7-60 days. Once we issue the credit, it leaves our bank and heads to yours. We will not issue paper checks for refunds. Credit card refunds are reflecting actual cash paid, excluding all discounts, bonus ect.
+Refunds of membership
If you need to stop your membership at anytime: We will prorate the refund based on your initial commitment, minus the number of months you’ve been a member and minus the amount of purchased product with store credits.
IE: You sign up for an annual “Basic” membership. You downloaded $20.00 of meditations/workbooks etc. In month 6 you need to stop your membership.
Initial payment $135.00
Less 6 months prorated at $11.25 per month ($135.00 /12 months = $11.25) = – $67.50
Less $ 20.00 in product purchased with store credit. – $20.00
Total refund is $ 47.50 ( $135.00-$67.50-$20.00 = $ 47.50)